Team Leader


RED – 993


Executive Search, Manager / Team Leader


£30,000 Per Annum



Contract Type


Closing Date


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Team Leader - Claims/Insurance

Hours: Monday – Friday

Salary: from £30,000 per year

Location: Bolton

What we are looking for

We are on the lookout for a highly motivated and experienced Team Leader or Manager in the insurance or claims industry. A Team Leader who can deliver results whilst developing and improving their team.

The role is with a reputable insurance company authorised by the FCA. Due to the growth within the company, we are looking for highly competent Motor Claims professional to join them on a full time and permanent basis in the busy office in Bolton. This position is ideal for someone who has gained senior level experience in all aspects of Motor Claims and is looking for the next step up in their career with a forward-thinking company who will fully support your career progression and reward your achievements!

Key benefits for the Team Leader

  • from £30,000 dependent on experience
  • 21 days holiday rising to 28 days with length of service + Bank Holidays
  • Birthday day off and up to ½ day off for Christmas shopping
  • Contributory Pension Scheme
  • Sports and Social activities
  • Discounted Products and Services
  • Regular Appraisals and Salary Reviews
  • Support with industry relevant qualifications
  • Free on-site parking
  • Smart/Casual Dress Code and Dress Down Days

Key responsibilities for the Team Leader:

  • Coach and mentor staff providing the relevant training as part of that role
  • Provide support and advice to junior staff on a daily basis
  • Monitor the departments workload, prioritise staff tasks and ensure no backlog is allowed to develop
  • Chair team meetings, promote positivity and pro-activity
  • Complete team reports, provide MI to Managers, Department heads and Directors
  • Manage effective team audits and feedback; promote the development of team members.
  • Assist with the recruitment and selection activity for the department. To work alongside HR department to ensure positions are filled promptly.
  • To advise and work with HR department to apply practical performance management solutions and to ensure that individual performance issues are dealt with in a timely, professional and legal manner
  • To provide a balanced approach to issues of conduct or capability by ensuring that employees are treated with fairness and consistency in line with the Company culture and procedures.
  • To complete employee appraisals and associated paperwork in a timely manner· Represent the company in a professional way.
  • Provide point of contact for any incoming carrier, cover holder or broker query or complaints and ensuring these are actioned as appropriate
  • Ensure timely allocation of tasks within department, company and FCA guidelines.
  • Manage complaints at all levels with confidence with minimum assistance from Head of Claims /Director of Operations.

Key experience required for the Team Leader

  • Have experience of dealing with claimants’ vehicle and credit hire claims, including both pre-litigation matters, point of contact for Delegated Authority matters, and some Non-Delegated matters
  • Demonstrate expert knowledge and appropriate arguments and case law in respect of credit hire claim, be able to demonstrate this is in claims negotiations, including training and mentoring others in the same practice, plus liaison with Claims Trainer where appropriate
  • Ability to identify Indemnity and Fraud as needed and also liaise with company Fraud Controller as required
  • Manage own small portfolio of complex claims plus team referrals and responsibilities
  • Have previously handled complaints and aware of FOS handling guidelines
  • Ensure that all matters are handled in accordance with company guidelines
  • Experience of working in Motor Claims and/or insurance background
  • Must have substantial experience in a Senior Claims position as a minimum
  • CII Certificate of Insurance
  • Dip CII (or working towards) would be advantageous
  • Proven ability to mentor, coach and manage staff
  • Strong customer service and computer skills
  • Minimum 5 GCSE passes at Grade C or above including English and Maths 

If this is the Team Leader role that you are looking for, please click apply below or send your CV

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