Customer Sales Adviser (Chat + Email)

Reference

VAC-23616

Sector

B2B, Contact centre Roles, Customer Service, Retail, Sales

Salary

£19,773 to £22,000

Town/City

Derby

Contract Type

Permanent

Closing Date

15/07/2022

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Contact Center Advisor with the Economist! (Webchat & Phone)

Location: Onsite at Pride Park Derby. **Applicants must live in Derby or be able to commute reliably**

Salary: £20,384 per year (£10.45 per hour) and generous uncapped bonus scheme - on target earnings of £26,000 (our top performers earn £30K!)

Hours: Full time, permanent, 37.5 hours per week
Operating hours: Monday to Sunday 8am – 6pm

  • Are you passionate about the customer & sales?
  • Do you have experience successfully selling through excellent customer service?
  • Can you work as part of a team, motivate yourself, & others around you to succeed every day?
  • Do you enjoy working in a competitive & fast paced environment?

If so, this Sales role in Pride Park, Derby could be the perfect fit for you.

What will you be doing?

Your role sits in our Sales & Retention team, where you will manage subscription cancellation requests through phone and online chat. The purpose of the role is to provide excellent customer service whilst also promoting the features & benefits of the Economist so customers actively choose to retain their Economist subscription. The role will be a mixture of inbound/outbound calls & webchat.

As a Sales Advisor you will be well rewarded through the salary & its generous uncapped incentive scheme.

What is The Economist?

The Economist is one of the most widely recognised & well-read current affairs publications in the world, delivering content in both magazine format and digitally online. It's readers & fans include the likes off: Bill Gates, Barack Obama, Angelina Jolie, Pharrell Williams, Angela Merkel, Narendra Modi, & other prominent figures from around the globe.

A typical day will look like:

  • Time set aside each morning as a team to plan for success each day
  • Interact through phone & live chat with Economist customers, understanding & supporting their individual needs, giving them great reasons to stay as customers
  • Support your peers & team by sharing your experience and successes
  • Time allocated to work with your manager and sales trainer on opportunities to improve service and sales, and develop your future career

What we ask?

  • Experience in customer sales or retentions preferred
  • Great communicator both verbal and written
  • Have a passion for sales & strive to deliver success every day
  • Experience of working to & achieving targets
  • The ability to self-motivate, support and inspire your colleagues
  • Prepared to go the extra mile to hit your targets
  • Thrives on working in a challenging & fast paced environment

What we offer?

  • Generous bonus scheme - Uncapped! OTE of £26,000 (our top performers earn £30K!)
  • Private medical and dental insurance
  • Company pension
  • Casual dress
  • Life Insurance
  • Seasonal company events
  • On-going education & development opportunities

Who are we?

You will be joining Firstsource, who provide innovative, customer centric, outsourcing solutions to the world’s leading organisations. In this role you will be working with The Economist an iconic global brand who is a leading source of analysis on international business & world affairs. Delivered through a range of formats, from newspapers to digital services, this brand is valued by its customers for its world-class insights & rigorous analysis.

In joining the Firstsource family we strive to create a diverse & inclusive work environment for all our employees. Firstsource offer the opportunity to be involved in Diversity forums & for you to contribute to creating a truly inclusive workplace.

 

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