Reference
VAC-24191
Sector
Contact centre Roles, Customer Service, Retail, Sales
Salary
£20,500 to £21,500 Per Annum
Benefits
+ Bonus, OTE £25,000
Town/City
Newcastle Upon Tyne
Contract Type
Permanent
Closing Date
05/07/2022
Share this Job
 |  |  |
Call Centre Advisor
Newcastle City Centre
£20,500 starting basic, rising to £21,500 + Bonus
Red Dot Recruitment are currently working in partnership with one of the UK’s largest energy providers, and we are currently looking for Call Centre Advisors to join their collections team. We have immediate starts available for this role, apply today and I will be in touch this week to discuss your application!
The Call Centre Advisor role:
As a Call Centre Advisor, you will be representing a leading energy provider and handling inbound and outbound calls to existing customers who are in debt. Your daily duties will involve:
- Dealing with both outbound & inbound calls from customers who are in debt
- Working through a set data list, ensuring all calls get made within a set time frame
- Understanding root cause behind debt, implementing payment plans to recover debt as quickly & sustainably as possible.
- Attempting to recover the debt owed – either in full or partially
- Following a scripted conversation to ensure company processes are followed accurately
- Updating account profiles on our in-house systems
- Maintaining a professional image for ourselves and our clients
Benefits of the Call Centre Advisor:
- Basic salary of £20,500, rising to £21,500
- Bonus opportunity
- Monday – Friday most weeks (occasional Saturday work)
- Onsite City Centre parking.
- Great progression opportunities. At least 85% of Managers are homegrown.
- A bright, modern, place to work with excellent staff facilities with excellent transport links.
- Onsite café.
- Look after your future with our company pension scheme.
- Develop your career in a global company of over 225,000 employees across more than 40 countries!
Requirements of the Call Centre Advisor role:
- A minimum of 6 months experience within the Call Centre or Collections sector.
- Clear criminal and credit records
- References to cover the last 3 years of employment.
- Computer literate with the ability to multitask and use multiple systems at any one time.
COVID-19 Precaution(s):
- Remote interview process
- Personal protective equipment provided or required.
- Plastic shield at workstations
- Social distancing guidelines in place
- Virtual meetings
- Sanitisation, disinfection or cleaning procedures in place
Interested? Click APPLY below or email your CV to coral@reddotjobs.co.uk
