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Jobs Details

Call Centre Representative

Cardiff - UK
£16,286 pa
Work Type:
Call Centre Representative
Location: Cardiff
Hours: 40 hours P/W – 4 days x (10-hour shifts)
Salary: £16,286 basic + £5400 in bonus

Do you want to be part of an innovative, world-renowned, award-winning, global company? Are you an advocate of the best in customer service?
We are looking for several candidates with a proven track record and previous experience, preferably in a call centre environment.

Call Centre Representative Job Duties:
• Determines requirements by working with customers.
• Answers inquiries by clarifying desired information; researching, locating, and providing information.
• Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems.
• Fulfills requests by clarifying desired information; completing transactions; forwarding requests.
• Sells additional services by recognizing opportunities to up-sell accounts; explaining new features.
• Maintains call center database by entering information.
• Keeps equipment operational by following established procedures; reporting malfunctions.
• Updates job knowledge by participating in educational opportunities.
• Enhances organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.

Call Centre Representative Benefits:
• Immediate Start
• Uncapped Bonus Scheme
• Monthly Sales Incentives and Discounts for high-street shops, restaurants & days out
• Subsided parking
• City centre location
• 29 days` holiday (including Bank Holidays)
• Healthcare plan
• Pension scheme

Call Centre Representative Skills and Qualifications:
• Must be at least 18 years old
• Customer Service Experience (at least 6 months)
• Experience with upselling and promoting additional products in order to increase sales

Send your CV to or apply online and we’ll give you a call.

Keywords: sales, inbound sales, sales rep, sales assistant, call centre, customer service, contact centre, retail, sales targets, tele sales, telesales, inbound calls, contact centre, customer relationships
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